Shipping and returns

Mon–Fri 11 am – 4:30 pm Moroccan time
Email: contact@feymess.com
Phone: +212 661 09 84 691

We accept exchanges and returns received within 14 days from the delivery date.
RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING AND PLASTIC WRAP .
If you would like to make an exchange, we suggest placing a new order for the item you want to ensure that it does not go out of stock. Once we receive your return, we will process a full refund to your original payment method.
Our warehouse will process your refund within 5 business days from the date we receive your return. Depending on your card policy, allow up to 10 business days for the refund to appear in your account.
For any orders over customer pays return shipping.
At this time, International customers are responsible for return shipping costs to our warehouse. You may ship your return with a carrier of your choice. For your safety, we recommend sending via a trackable and insured method so that the carrier will refund you in the event of theft or loss during delivery to our warehouse. Remember to keep the tracking number for your own records.
We have no control over customs, sometimes they withhold packages or add import duties. You are liable for any extra VAT or customs charges.
Please send your return back to the following address: contact@feymess.com

If you have any questions, don’t hesitate to reach out to us via Email: contact@feymess.com

FEYMESS propose only express shipping
FEYMESS COVERS HALF OF THE SHIPPING PRICE

FIXE SHIPPING PRICE FOR CUSTOMERS, 20 euros for the first piece EVERYWHERE IN THE WORLD, 10 euros FOR THE FOLLOWING.
EXCEPT FOR AUSTRALIA, 45 euros FOR THE FIRST PIECE, 10 euros FOR THE FOLLOWING
PLEASE ALLOW UP TO 2-3 BUSINESS DAYS FOR YOUR ORDER TO PROCESS. PLEASE NOTE THAT SATURDAYS, SUNDAYS, AND HOLIDAYS ARE NOT INCLUDED IN SHIPMENT TIME.
PLEASE NOTE THAT THESE ARE ESTIMATED DELIVERY TIMES ONLY, THEREFORE FEYMESS IS NOT GUARANTEEING DELIVERY DATES.
ONCE YOUR ORDER IS READY TO SHIP YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL. YOU CAN USE THIS TRACKING NUMBER TO SEE WHERE YOUR PACKAGE IS CURRENTLY LOCATED.
WE SHIP WORLDWIDE EXCEPT FOR THE FOLLOWING COUNTRIES: RUSSIA, CHINA.
PLEASE NOTE THAT THE CUSTOMER IS RESPONSIBLE FOR PAYING CUSTOMS, DUTIES, AND/OR VAT. ONCE THE PACKAGE LEAVES MOROCCO, WE HAVE NO CONTROL OVER HOW MUCH THESE CHARGES WILL BE. IF A PACKAGE IS REFUSED AND WE ARE CHARGED FOR RETURNED SHIPPING AND/OR DUTIES, THAT AMOUNT WILL BE DEDUCTED FROM THE ORIGINAL ORDER BEFORE A REFUND IS CREDITED.
WE ARE NOT RELIABLE FOR ANY MISPLACED OR STOLEN PACKAGES. IF THE ADDRESS PROVIDED TO US UPON CHECKOUT MATCHES THE EXACT ADDRESS WE HAVE SHIPPED YOUR ORDER TO, AND YOUR TRACKING NUMBER READS AS SUCCESSFULLY SHIPPED – WE ARE NOT HELD RESPONSIBLE IF YOUR PACKAGE HAS BEEN MISPLACED. STOLEN / LOST PACKAGES ARE NONREFUNDABLE. CERTAIN MISUNDERSTANDINGS MAY APPLY BUT EVIDENCE MUST BE RECORDED;

IF YOU HAVE FURTHER ENQUIRES ABOUT SHIPPING & DELIVERY PLEASE EMAIL contact@feymess.com